Q1: How can I confirm my order after payment?
A1: Once your payment is successful, the system will automatically send an order confirmation email to your reserved mailbox, including order details, product information, shipping address and estimated delivery time. You can also check the real-time order status in your store account background.
Q2: What should I do if I receive defective or wrong items?
A2: Please contact our official email within 7 days after receiving the goods, and provide clear photos or videos of the defective or wrong products. We will verify the problem within 24 hours and provide free return, exchange or full refund solutions for you.
Q3: How to choose the correct clothing size?
A3: Each product page is equipped with a detailed official size chart including bust, waist, length and shoulder width data. We recommend you measure your usual fitting clothes and compare with the size chart to select the most suitable size. Feel free to contact us for professional size consultation if you have any doubts.
Q4: Can I modify the shipping address after placing an order?
A4: You can apply to modify your shipping address for free before the order is shipped. Please send your order number and new address to our customer service email in time. Once the order is delivered, the address cannot be modified.
Q5: Is product color difference a quality problem?
A5: All our products are shot in real objects. Slight color difference caused by different display screens and shooting light is normal and does not affect the wearing and use of the products, which is not included in the scope of quality problems.
Q6: How long does the refund take to arrive?
A6: We will complete the refund operation within 3–5 working days after confirming the receipt of qualified returned goods. The fund arrival time is 3–7 working days, subject to the processing rules of your payment channel.
Q7: Does LAVRYNG support bulk wholesale orders?
A7: Yes, we support bulk wholesale and customized order services for young fashion apparel. If you have bulk purchase or brand cooperation needs, please contact our official email to negotiate detailed cooperation plans.
Q8: Is my personal payment information safe?
A8: Our store uses Shopify’s official secure payment system, which fully complies with UK GDPR data protection regulations. All payment data is encrypted and protected. We will never record or leak your private payment information, ensuring 100% secure shopping for you.